If you are located outside the European Union, or in the USA or Canada, you may experience issues with the payment process. As Equinox is a European company, some banks may incorrectly flag the transaction as fraudulent.
While the issue is often resolved by trying again, some banks may continue to block the transaction. We’ve implemented certifications to reduce these occurrences, but ultimately this is governed by the banks’ security policies.
We recommend trying a different credit card or attempting the transaction again.
As our platform grows, more financial institutions will recognize Equinox as a trusted partner, and these issues should gradually disappear.