As the Altered marketplace continues to flourish, connecting players and collectors across the globe, we are committed to providing a secure and seamless experience. To maintain the integrity of our platform and comply with evolving regulations, we want to provide clarity on certain marketplace functionalities and upcoming enhancements.
Current Marketplace Limits
Presently, individual card listings on the marketplace have a value limit of 250 EUR/USD. We understand that this limit may impact some higher-value transactions. Rest assured, we are actively working with our payment provider to re-evaluate and overturn this limitation. We anticipate sharing positive developments on this front in the upcoming months.
Starting December 2025, your recharge wallet now has an increased limit of 350 EUR/USD to allow you to purchase POD products with multiple packs and delivery on worldwide locations. It will also allow you to purchase cards with a USD price higher than 250$ due to the conversion rate between EUR and USD. Please note that the Payin limit is still set at 250 EUR/USD due to contractual obligations in place with our banking partner. Subsequently, reaching 350 EUR/USD in your recharge wallet will need at least 2 payin operations.
Your marketplace wallet on the other hand does not have a limit so you can receive the sums coming from your sales without worrying about reaching a ceiling. Please note though that reaching a certain amount of yearly sales will trigger a verification process explained below.
Introducing Our new KYC Process
With our newest digital release, we are introducing a more integrated and user-friendly solution for this verification process, known as KYC (Know Your Customer). When your cumulative sales reach 2000 EUR/USD or if you reach 499 EUR / USD for your cumulative payins, you will find a direct link on your wallet page to an online service dedicated to uploading the necessary documents for personal information and identity verification. This process typically requires a proof of ID (such as a passport or national identity card), a liveness check and a phone verification.
It is crucial to emphasize that Equinox, as a company, does not host nor have direct access to these personal information. The process is handled by a secure, third-party online service. Only in cases where the initial automated verification yields a negative result and you request a manual review will a selected few individuals within Equinox have access to your information, strictly in accordance with GDPR legislations and the DAC7 directive.
Why KYC Matters: Ensuring a Safe and Compliant Marketplace
We implement the KYC process for two primary reasons:
- Combating Money Laundering: This essential measure helps us to prevent illicit financial activities on our platform, fostering a trustworthy environment for all users.
- Regulatory Compliance: The European Union authorities mandate that online platforms with users reaching over 2000 EUR in sales communicate accurate user information on said users. Depending on agreements between governments, French authorities may communicate this information with your local tax services.
Navigating the KYC Process: Timelines and Consequences
The KYC process will be initiated automatically once you reach a threshold of 2000 EUR / USD for your cumulative sales or if you reach 499 EUR / USD for your cumulative payins.
When this happens you will receive several reminder emails. It is vital to complete this process in a timely manner. Should your cumulative sales reach 2300 EUR / USD or you do a new payin without completing the KYC process, your account will be blocked.
What happens if I do not complete the KYC verification?
KYC verification is a critical step to ensure the security of our ecosystem, protect users, and comply with regulatory requirements.
Without successful KYC validation, we are unable to confirm the identity of the account holder. In the absence of this verification, we cannot establish a sufficient level of trust for the account in question.
For this reason, not completing KYC does not only result in a wallet restriction, it may lead to a full account block. This measure includes:
- Access to the wallet,
- Transactions (purchasing, selling, printing cards),
- Access to platform services and features.
This decision is taken solely for security reasons and to protect the ecosystem. As long as an account’s identity cannot be verified, we cannot ensure its reliable use.
Once KYC verification is successfully completed, access to the account and all its functionalities will be restored.
We are also pleased to announce that in early 2026, information pertaining to your marketplace sales from 2025 will be made readily accessible within your user accounts, simplifying your record-keeping and tax preparations.
What to do if you experience difficulties?
In case of difficulties during the KYC process or in case of a negative result, you can contact our support team here https://support.altered.gg/
We are committed to continuously improving the Altered marketplace and appreciate your understanding and cooperation in adhering to these mandatory measures. The security of your transactions and the integrity of our platform remain our top priorities.